Customer
Service
About
Display Shack is a family owned business located in Cottage
Grove, MN. Founded by experienced craftsmen, we design and
manufacture all of our products paying attention to the finest
details and using only the best materials.
Stock Items
We
stock all items in the natural oak finish with black felt
(as shown in photos). All stock orders will leave our location
within 1 to 2 business days after the payment is received. All
other color combinations are custom built to order and require
5 to 6 business days before leaving our location.
Payment
We accept Visa, MasterCard, Discover, American Express, and
E-Checks processed via PayPal. However you do not have to
have, or sign up for, a PayPal account to make a purchase. Learn More
We also accept checks or money orders with our mail-in
order form.
When paying with a personal check, funds must
clear before item is shipped.
You may call us at 651-342-6998
to order over the phone with your credit card.
(You may need to leave a message with callback information.)
Security
All transactions are placed through PayPal's secured web site.
We do not collect sensitive information (such as credit card
data) online. All sensitive information is processed securely
by PayPal using Secure Sockets Layer (SSL 128-bit) encryption.
This encryption makes it impossible for anyone to read your
information in transit over the Internet.
Privacy
The security of your personal information is very important
to us. We only have access to/collect information that you voluntarily
give us via email or other direct contact from you. We will
not sell or rent this information to anyone. We will use your
information to respond to you, regarding the reason you contacted
us and will not share your information with any third party
outside of our organization, other than as necessary to fulfill
your request, e.g. to ship an order.
Shipping
Click here for the shipping information
page.
Returns
100% SATISFACTION GUARANTEED
You may always return any display in its original condition
within 30 days after you have received it, for a full refund
of the purchase price. Buyer is responsible for shipping and
handling on returned items unless it is a result of our error.
Please contact us for
a return confirmation and ship the item using the original packaging
when possible. Please make certain the item is packaged securely.
Send all returns to:
Display Shack
P.O. Box 3
Cottage Grove, MN 55016-0003
Damage
On occasion damage may occur during shipping. In the event that
your display is damaged please contact
Display Shack to notify us of the issue so we may start
the process to replace or repair the display. We will arrange
for UPS to inspect the damage and have it returned. DO NOT throw
away shipping boxes or packing material, UPS will need to inspect
these to process the claim.
